Return & Refund Policy

Because our projects involve custom design, material procurement, and dedicated labor:

• No Refunds After Work Commences: Once an order is confirmed, payment has been processed, and fabrication or production work has commenced, no refunds will be issued under any circumstances.
• Cancellations: Any cancellation requests must be made prior to the commencement of work to be eligible for a partial or full refund, subject to administrative review.

As a general policy, we do not accept returns or exchanges on any custom-fabricated items, furniture, or metalwork.

For electronic components provided by Artastic, the following conditions apply:

• Under Warranty: If an electronic item fails or is found defective within its designated warranty period, we will replace or repair the item at no additional cost for the service.
• Post-Warranty: If an electronic item requires repair after the warranty period has expired, we are happy to assist with servicing. However, you will be responsible for applicable service charges and the cost of any replacement parts.

Shipping and logistics considerations:

• Customer Risk: All shipping, freight, and transit of goods are entirely at the customer's risk.
• Liability: Artastic is not liable for any damages, breakages, losses, or delays that occur once the product has left our facility and is in the possession of the courier or freight provider. We highly recommend transit insurance for high-value items.